Water damage
Water extraction and structural drying for homes, offices, medical buildings and multifamily: on site within 90 minutes, water out the same visit, drying equipment placed by moisture mapping, and every reading logged daily for the claim.
The first hour decides how big a water loss becomes. Water that sits moves into drywall, under flooring and into framing, and after 48 hours it starts growing something. Our crews arrive with truck-mounted extraction and start pulling water before the paperwork is done.
Drying is engineering, not fans in a room. We map moisture with meters and thermal imaging, calculate the equipment the space actually needs per IICRC S500, and place air movers and dehumidifiers where the map says. Readings are taken daily and the equipment comes out the day the structure reads dry, not a day later for the rental income.
Categories of water
Clean water from a supply line is Category 1. Water that has been sitting or came from an appliance is Category 2. Sewage, flood water and anything with contamination is Category 3, which means removal of porous materials and antimicrobial treatment, not just drying. We classify it on arrival and explain what it changes.
Commercial and multifamily
Occupied buildings need containment, after-hours work and a plan to keep tenants in place where possible. We have handled water losses across eight floors of an occupied office tower and 40-unit multifamily losses over a weekend.
What happens, in order.
So you know what to expect from the first call to the last walk.
Dispatch and arrival
Call answered by a person; crew dispatched; on site within 90 minutes, average 68.
Extract and assess
Standing water out; source confirmed stopped; category and class determined; moisture map built.
Dry and monitor
Equipment placed per the map; daily readings logged and shared; adjustments made as the structure dries.
Document and rebuild
Dry-standard confirmed; Xactimate estimate to the carrier; rebuild by our own crew.
The numbers a buyer asks for.
| Response | 90 minutes, Phoenix metro; average 68 min in 2025 |
| Standard | IICRC S500 |
| Equipment | 600+ air movers, 180 dehumidifiers, truck-mount extraction |
| Monitoring | Daily readings, moisture map, thermal imaging |
| Estimating | Xactimate; carrier-ready documentation |
| Rebuild | KB-2 licensed; same company |
Questions about water damage.
How fast can you be here?
Within 90 minutes anywhere in the Phoenix metro, 24 hours a day. Our 2025 average was 68 minutes.
Will insurance cover this?
Sudden water losses from pipes and appliances usually are covered; slow leaks and floods often are not. We document everything either way and work directly with your adjuster.
How long does drying take?
Three to five days for most losses, longer for hardwood or Category 3. Equipment comes out the day the structure reads dry.
Water damage: tell us about the job.
Dispatch answers 24 hours a day. A crew is on site within 90 minutes, and a project manager owns your loss from the first call to the final walk.