The restoration crew is on the way. Here is what to do in the meantime, in order. None of it requires equipment.
1. Stop the water
Shut the fixture valve if it is a toilet or sink, the water heater valve if it is the heater, or the main if you cannot tell. The main shutoff is usually at the front of the house or in the garage. Know where it is before you need it.
2. Kill the power to the wet area
If water is near outlets or the panel, turn off the breaker for that area. If the panel itself is wet, stay away from it and tell the crew.
3. Take photos
Before you move anything. Wide shots of each room, then close-ups of the source and the damage. This is the beginning of the claim.
4. Move what you can
Furniture off wet carpet, boxes off wet floors, electronics up and out. Put foil or plastic under furniture legs you cannot move.
5. Do not run fans at a sewage or flood loss
Clean water, fine. Sewage or outside flood water is Category 3, and fans spread contamination. Wait for the crew.
6. Call your carrier after you call us
Report the loss. You do not need an adjuster on site before mitigation starts; carriers expect you to stop the damage. We send them the documentation.
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Call now. Or tell us what happened and we call you back in minutes.
Dispatch answers 24 hours a day. A crew is on site within 90 minutes, and a project manager owns your loss from the first call to the final walk.