We turn down mold work every week. Here is the thinking, so you can do it yourself before you call anyone.
When you do not need us
Surface mildew on tile, grout, a painted bathroom ceiling, a window sill: a few square feet on a non-porous surface with no moisture source behind it. Clean it with a detergent solution, dry it, and fix the ventilation. If it comes back, there is a moisture problem to find.
When you do
- Growth larger than about ten square feet.
- Growth on or inside porous material: drywall, insulation, carpet, wood framing.
- A musty smell with no visible source, which usually means growth inside a wall or under flooring.
- Any growth after a water loss that was not dried properly.
What a legitimate remediation includes
A written protocol, often from an independent assessor. Containment with negative air. Removal of affected porous materials, not spraying and painting. HEPA cleaning. Post-remediation testing by someone other than the contractor. A report.
What is not legitimate
A free inspection that finds mold everywhere. Fogging as a cure. A quote with no protocol. A contractor who tests their own work and passes it.
If someone tells you a bathroom ceiling is a $9,000 job, get a second opinion. It can be ours; we will say so on the phone.
The first hour after you find water: what to do before the crew arrives
Six things that reduce the damage and protect the claim, in order, from the moment you see water on the floor.
Why some restoration companies leave the drying equipment too long
Drying equipment is billed by the day. That creates an incentive. Here is how to tell whether your structure is actually dry.
What adjusters actually want from a restoration contractor
We asked. The answer is documentation in their format, scope that matches the loss, and no surprises. Here is how that looks on our side.
Call now. Or tell us what happened and we call you back in minutes.
Dispatch answers 24 hours a day. A crew is on site within 90 minutes, and a project manager owns your loss from the first call to the final walk.