Air movers and dehumidifiers are rented to the claim by the day. A loss that dries in three days and bills for six is a common complaint from adjusters, and it is why some carriers now question every drying invoice.
How dry is dry
Every material has a dry standard: the moisture reading of the same material in an unaffected part of the building. Drying is done when the wet material reads within a few points of that standard, confirmed on two consecutive days. Not when the carpet feels dry. Not when the equipment has been there a week.
What you should receive
A moisture map on day one showing where the readings were taken, and daily readings after that. If your contractor cannot show you the numbers trending toward the dry standard, ask why the equipment is still there.
What we do
Readings daily, shared with the owner and the adjuster. Equipment out the day the structure hits dry standard. Our average drying time for a Category 1 loss in 2025 was 3.6 days. The claims close faster and the adjusters remember.
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What adjusters actually want from a restoration contractor
We asked. The answer is documentation in their format, scope that matches the loss, and no surprises. Here is how that looks on our side.
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Dispatch answers 24 hours a day. A crew is on site within 90 minutes, and a project manager owns your loss from the first call to the final walk.