The first big monsoon storm each summer produces the same calls: a roof seam opened, water is over inventory or tenant space, and nobody knows who to call. Here is what to have in place by June.
A roof inspection in May
Seams, drains, scuppers and penetrations checked by your roofer. Clogged drains cause more monsoon losses than failed membranes; water ponds and finds a way in.
A restoration vendor on file
With the building on their list, the after-hours contact confirmed, and an agreement on rates so nobody is negotiating at 2am. We keep this for hundreds of properties and it costs nothing.
Tenant contacts and a plan
Who gets called, who has keys, where the shutoffs are. Written down and shared with the vendor.
Documentation of what is there
For warehouses: inventory records and photos, so a product claim is provable. For offices: a floor plan with tenants marked.
Inside the building
Pallets off the floor, electronics off the floor near known problem areas, and a tarp or two in a closet. It sounds small. It has saved tenants tens of thousands of dollars.
Property managers who do these five things call us in July too. They just do not call us in a panic.
The first hour after you find water: what to do before the crew arrives
Six things that reduce the damage and protect the claim, in order, from the moment you see water on the floor.
Why some restoration companies leave the drying equipment too long
Drying equipment is billed by the day. That creates an incentive. Here is how to tell whether your structure is actually dry.
Mold: when you need a remediation contractor, and when you need a sponge
Most mold calls do not need us. Here is how to tell the difference, and what a legitimate remediation includes.
Call now, or ask for a callback.
Dispatch answers 24 hours a day. A crew is on site within 90 minutes, and a project manager owns your loss from the first call to the final walk.